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FAQ Costantini Glass Beads

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FAQ Costantini Glass Beads

Venetian Glass Beads

Find out everything about Murano Glass Beads

Costantini Glass Beads

Our Story on Murano Island

FAQ

General

Vetro di Murano is the denomination that characterizes the artistic glass made in Murano, an island in the Venice lagoon.

The main characteristics of Murano artistic glass are its brightness, lightness and strong light reflection.

Our Venetian lampwork beads are obtained by working glass rods produced by hand directly on the island of Murano by the “Effetre Murano s.r.l.” furnace.

The production system, from the raw material to the finished product, is unique in the world and is only known on the island of Murano.

The production of glass beads, called “conteria”, derives from glass rods, known since ancient times.

It is a historically established fact that glass beads have been produced in Venice since the 13th century.

Over the centuries, these have been used in tribal, initiatory and religious ceremonies, as well as as talismans for crops. Even today, in some African tribes, the ornaments created with “beads” determine the caste they belong to and are handed down from generation to generation as they are brought as dowry.

Venetian glass beads, artefacts of ancient origin, in Venice have given rise to an art with unique characteristics, still practiced today by “perlere” and “perleri” who melt and shape the colored glass until obtaining, one at a time, beads of any size and shape.

Skilled “impiraresse”, beaders, then thread them creating necklaces, earrings and accessories, thanks to which traditions, memory and craftsmanship are preserved. An art that has been included among the Intangible Heritage of Humanity by UNESCO.

Buying from www.costantiniglassbeads.com is very simple.

Choose the products you wish to buy and click “add to cart”.

Once you have added all the products you want, go to the cart and from here just follow the process of entering your personal details, shipping address, preferred payment until the final “purchase confirmation” phase.

Use the module on top right corner of the storepage to change currency from euro to your currency.

Payment can be made by PayPal or bank transfer with a secure payment system.

This website guarantees the confidentiality of the data transmitted thanks to an SSL certificate.

The information exchanged, encrypted with SLL (Secure Socket Layer) before being transmitted, becomes illegible and cannot be used by third parties without the knowledge of the Purchaser.

 

Payment by advance bank transfer

 

Costantini Glass Beads will send the order only after the amount due has been credited to Costantini Glass Beads, this credit must take place within 7 days from the date of acceptance of the order. After this deadline, the order will be automatically cancelled. The bank transfer must necessarily include the order number, order date, name and surname of the customer who placed the order.

All bank wire transfer charges and fees are payable by the customer.

Yes! Come and visit us and verify our authenticity for yourself. Our skilled staff works Murano glass truly and exclusively in Murano in our laboratory!

We operate by appointment only. If you would like to come into the store to discuss a custom design or try out our in-stock Murano glass jewelry, please contact us to make an appointment.

SHIPPING

Our International shipments are sent by Poste International Recorded Delivery at a cost of Euro 15.00

Delivery times vary according to the country where the goods are shipped. Delivery to islands and disadvantaged places may take a few more days.

Once the order has been received, we will check the weight and volume obtained; if it does not fall within the basic rates, you will be notified of the difference to be paid (as described in the tariffs section).

Only after confirmation of payment we will proceed with the shipment.

We ship worldwide via postal service or upon request via FedEx.

See point above.

The preparation of the goods is between 1 and 4 working days (after payment confirmation and receipt of the “in progress” email), EXCLUDING Saturdays, Sundays and any public holidays. The time required may vary depending on the quantity of the order.

If the glass beads are not in stock and immediately deliverable you need to wait for the realization time of the work. The realization time can vary from 1 day up to 5 days, it depends on the object.

Delivery times vary according to the country of destination.

We ship the item carefully packed.

The tracking code will be communicated to the customer once the shipment has started.

Note: We are not responsible for unexpected turnaround times due to courier or customs service.

We are not responsible for or charge ourselves for any economic additions that any customs may require.

All informations about the status of the order are sent to the email address provided by customer during checkout.

Once the order is placed you will get an email of confirmation by our payment circuit system, and one by our customer support.

Once the parcel is ready to be delivered you will get an email with tracking information.

No. Duty import tax is at client expense when applied.

Frequently customer countries information:

EU countries, no duty to pay. UK customers since Brexit need to pay import tax by courier request.

USA import tax for glass accessories and glass decors are sometime charge by 3.8%tax or 6.5%.

Australia import tax is free for goods under 1000$AUD.

Note: all official information about custom duty tax must be confirmed by Duty Office of the country of import

RETURN AND EXCHANGE

Our shipments are always insured by Poste Spa.

As soon as you receive your parcel, you should do this:

Check immediately if the packaging is damaged on the outside,
open the box in front of the carrier and check if everything is ok;
when you sign the document to the carrier, please declare the damage, make mobile photos of packaging and broken piece;
send the photos by email to info@costantiniglassbeads.com with your order number.
We will send you a new piece as soon as possible.

Costantini Glass Beads wants you to love your new purchase. If however you need to return an item we are here to help.

For returns, please contact us within 14 days of receiving your order. We accept returns and will offer a full refund on in stock items only (this does not include made to order or custom items).

Returned items must be in original condition and not show any signs of wear or use.

It can only be sent back to us after requesting and completing our return document. The return must be sent to: info@costantiniglassbeads.com
It must be sent back within 5 days from the date we accept the return request.
It must be unused, new and undamaged.
It must be returned complete with all its parts and accessories.
It must be sent in its original packaging, and packaged as received.
The shipment must be communicated on the day that the package will be sent, communicating the tracking number, if possible.

Once return is received, all items will be carefully examined and full refund or store credit will be issued within 5 days.

Please note that refund/store credit will be issued for value of merchandise returned only (shipping fees will not be credited and are at clients expense).

All custom and made to order purchases are nonrefundable. We reserve the right to reject any returns that do not comply with the conditions stated above. If you have any questions about returns, please contact us here.

Note: All businesses and resellers are excluded from the refund policy

We are a historic company.

We produce exclusively with Murano glass, worked on the island of Murano and our products are created exclusively by our beloved staff in our laboratory.

We are a concessionaire company of the Vetro Artistico Murano brand: this brand is owned by the Veneto Region and is only released to those who produce within the island of Murano respecting exclusive standards and restrictions.

We are a consortium company with company code 093.

Regolamento

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